> For the complete documentation index, see [llms.txt](https://docs.implifie.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.implifie.com/readme.md).

# Implifie Help Center

Implifie brings customer conversations, WhatsApp campaigns, CRM, marketing, commerce, templates and automation into one workspace. Use this Help Center to connect your channels, launch workflows and troubleshoot day-to-day operations.

## Start here

* **New to Implifie?** [Create your account](/getting-started/quickstart.md), complete [onboarding](/getting-started/onboarding-process.md), then learn the [main navigation](/getting-started/navigation.md).
* **Replying to customers?** Start with the [Inbox](/inbox/inbox.md).
* **Sending bulk or follow-up messages?** Use [Campaigns](/campaigns/broadcast.md).
* **Managing customers?** Open the [CRM](/crm/crm.md).
* **Connecting Shopify, Shiprocket or Meta Catalog?** Read the [Commerce guides](/commerce/commerce.md).
* **Building automated conversations?** Review [Automation](/automation/automation.md) and the [Chatbot Builder](/automation/chatbot-builder.md).

## Product areas

| Area        | What you can do                                                                                                      |
| ----------- | -------------------------------------------------------------------------------------------------------------------- |
| Inbox       | Manage customer conversations, assignments, messages, templates, media and calls.                                    |
| Campaigns   | Send one-time broadcasts or multi-step sequences and review delivery performance.                                    |
| CRM         | Manage contacts, lists, imports, custom fields, activity and call logs.                                              |
| Marketing   | Work with Click-to-WhatsApp Ads, Facebook/Instagram conversations and scheduled social posts.                        |
| Commerce    | Connect Shopify and Shiprocket, manage products and Meta Catalog publishing, and automate order or shipment updates. |
| Templates   | Create Basic, Carousel, Catalog, MPM and WhatsApp Form templates.                                                    |
| Automation  | Configure QR/keyword actions, default replies, reply materials, AI Agents and chatbots.                              |
| AI Training | Build knowledge sources and reusable promotional image assets.                                                       |
| Settings    | Manage your profile, team, working hours, WhatsApp numbers, integrations, billing and developer access.              |

{% hint style="info" %}
Features may depend on your plan, connected channels and organization permissions. If an option is missing, ask an organization administrator to check your role and subscription.
{% endhint %}