Reply Material

Reply Material is the core content that gets sent when a keyword is triggered. It can be a simple message, an image, a document, or even a button-based interaction. Think of it as a reusable message template that you link to one or more keywords.

How to create a Reply Material?

• Go to the Automation Section From the left-hand menu, click on "Reply Material". This is where all your previously created reply messages are stored and managed.

• Click on ‘+ Add New Reply’ A pop-up or form will appear where you can begin creating your reply.

Enter the Reply Material Name

In the field labeled “Reply Material Name”, enter a unique and clear name for your reply material.

Write the text message

In the “Text Message” box, type the content you want to send to the user.

Select the Media Type (Optional)

• Choose the type of media you'd like to include with the message:

  • 🖼️ Image

  • 🎥 Video

  • 🎧 Audio

  • 📄 Document

  • 💬 Sticker

  You can upload these media files from your system using the 'Upload New Media' dropdown.

Add Interactive Buttons

Select 'Interactive Button' to add clickable buttons. You can add up to 3 buttons for one reply.

Add Interactive Reply

Select 'Interactive Reply' to create a dropdown-like structure with multiple options. Each option can have a title and description.

Click "Add Reply"

• Once all fields are filled and media is selected (if needed), click the “Add Reply” button at the bottom.

• Your Reply Material will be saved and visible in the list.

Use it in Keyword Action

When setting up a Keyword Action, just select this reply material from the dropdown—no need to recreate it each time.